Section: Management consultancy Vacancy 1276

Post:Customer service and technical support

Salary contractual

Requirements and conditions

Age:

Has no value

Gender

Has no value

Education:

Work schedule:

Has no value

Work place:

London

The announcement text:

Seeking a motivated, high-energy individual for a customer service and technical support position. This job is technically challenging, varied in its day-to-day functions, and has ample room for growth and increased responsibility.

Responsibilities include:

· Handle inbound technical support calls including user questions, installation and configuration troubleshooting, and general guidance in system set up.

· Make outbound follow up support calls. Be responsible to keep track of all open tickets and manage them until closed.

· Support marketing efforts of the company and be able to communicate the value-add of our services and the software to customers and prospects.

Job Qualifications:

· Customer service oriented persona

· Technical aptitude and problem solving ability

· Strong software background

· Excellent phone skills

· Good interpersonal and communication skills

· Ability to work independently

· Knowledge of CRM (customer relationship management) software ideal

· Networking knowledge a plus

· Desire to work for a small company

· Bachelor’s degree preferred

· At least 2 to 4 years of technical support or customer service experience

Compensation:

Position salary range is $35,000 - $40,000. Benefits include health insurance and a pension.

Please note: To apply for this position you must include a cover letter, or your resume will not be considered. Address cover letter to Liz Wolfe, President.

This position is not a network administrator or network security job.

Company Description:

Wintec Group Inc. is a certified software reseller of Maximizer Enterprise, a customer relationship management software. When customers buy Maximizer from us, we install the software, customize their databases according to the company`s needs, train employees on the use of the software, and perform telephone technical support after the implementation is complete.

We have a small office located in upper Manhattan, and we have a total of 5 employees. Our company was established in 1995. www.wintecgroup.com

Company mission statement:

Wintec Group Inc. is a leader in delivering successful CRM solutions. We partner with customers to provide excellent support and service in a professional and reliable manner. Wintec creates long-term and loyal relationships to ensure client success and make CRM an essential part of their business.

Compensation: $35,000 - $40,000 with benefits

Principals only. Recruiters, please don`t contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

Contact information

Employer:

Марина Одинцова

Email:

hr@kandevelopment.com

Phone:

(044)247-57-48(49)

Publication date: 2009-10-18 01:36:40

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Section: Management consultancy Vacancy 1276

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Section: Management consultancy Vacancy 1276

Vacancies
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in Birmingham